General Information
Q: What is Sansuna Bazaar?
A: Sansuna Bazaar is an online marketplace offering a wide range of high-quality products including home decor, fashion accessories, beauty products, and more, sourced from around Egypt and the Middle East.
Ordering and Payment
Q: How do I place an order?
A: Browse our product categories, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods are accepted?
A: We accept all major credit cards, PayPal, and other secure payment methods.
Q: Can I cancel or modify my order?
A: Orders can be canceled or modified within 24 hours of placement. Please contact our customer service team as soon as possible to make any changes.
Shipping and Delivery
Q: What are the shipping options and costs?
A: We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on the delivery address and selected shipping method.
Q: How long does delivery take?
A: Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping can arrive in 2-3 business days.
Q: Do you ship internationally?
A: Yes, we ship to many countries around the world. Shipping costs and delivery times for international orders will be calculated at checkout.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be in their original condition and packaging. Please contact our customer service to initiate a return.
Q: How do I get a refund?
A: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.
Products
Q: Are your products handmade?
A: Many of our products are handmade by skilled artisans, ensuring unique and high-quality items.
Q: How do I care for my purchased items?
A: Care instructions vary by product. Please refer to the product description for specific care guidelines.
Account and Privacy
Q: How do I create an account?
A: Click on the “Sign Up” button at the top of our homepage and follow the instructions to create an account.
Q: How is my personal information protected?
A: We use advanced security measures to protect your personal information. For more details, please review our Privacy Policy.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at [email protected] or by phone at [phone number]. We are available Monday through Friday from 9 AM to 5 PM.
Promotions and Discounts
Q: Do you offer any promotions or discounts?
A: Yes, we offer various promotions and discounts throughout the year. Sign up for our newsletter to stay updated on our latest offers.
Gift Services
Q: Can I send a gift directly to someone?
A: Yes, you can send gifts directly to recipients. Simply enter the recipient’s address at checkout, and we’ll handle the rest. Gift wrapping services are also available.
Product Inquiries
Q: How can I get more information about a product?
A: Each product page includes detailed information and specifications. If you need more information, please contact our customer service team.
Newsletter
Q: How do I subscribe to your newsletter?
A: Enter your email address in the subscription box at the bottom of our homepage to receive updates on new arrivals, promotions, and exclusive offers.
These FAQs should cover the most common questions and help provide a smooth shopping experience for your customers on sansunabazaar.com.